Contact Us

NETCOM PARTS is an electronic catalog platform that supports thousands of automotive professionals in their daily activities. You can start using NetCom for free and upgrade as you grow. Below are the many ways to get in touch with us. Please note that technical assistance is reserved for subscribers of paid plans only.

Business Hours

(except on Quebec’s holidays)

User Service
Monday-Friday : 9h ─ 17h (EST)

Live Chat
Monday-Friday : 10h ─ 12h, 13h ─ 16h (EST)

Sales and administration
Monday-Friday : 9h ─ 12h, 13h ─ 17h (EST)

Technical Support (reserved for subscribers only)
Monday-Saturday : 8h ─ 21h (EST)

Our Address

2871, Star
St-Hubert, Quebec
Canada, J3Y 3W5

Technical Support

We are aware of the impact of our services on your business and that is why we put our team at your disposal to address your issues. If you are subscribed to one of our paid plans, please share your membership ID with our support agent. For technical assistance, call our toll-free number: 1 (514) 819-9767

Contact Form

For any general issue, namely: who we are, what we are doing, who we serve or how to communicate an error found in our catalogs. We usually respond on the same or the next business day. Please complete all fields below to submit your contact request.
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FREQUENTLY ASKED QUESTIONS

Here are the answers to the questions we are most frequently asked about in connection with NETCOM PARTS.

WHAT IS NETCOM?

NetCom is a dedicated, data-rich hub for motor-vehicle parts and accessories, including passenger cars, light to medium/HD trucks, ATVs, motorcycles, scooters, snowmobiles, UTVs, and marine vehicles.

 

It’s as simple as it gets: We collect, update, and provide the vital information everyone needs to sell and purchase parts online. NetCom is a 24/7 catalog platform covering the North American market and representing 800+ of national and exclusive brands. No other automotive parts catalog drives business productivity as efficiently as NetCom absolutely for FREE.

WHO USES THIS SITE?

NETCOM.PARTS is primarily used by automotive industry professionals whos primary activity is searching for replacement products; such as clerks working at the counter. Thanks to its freeware, NetCom also joins technical advisors, mechanics and car enthusiasts who want to re-acquire the freedom to choose their spare parts. Although concentrated in North America, our users come from several countries involved in the import-export sector of the US industry.

IS IT REALLY FREE?

There is no limitation of time, frequency or functionality in the use of NETCOM.PARTS, as a registered user. The content of our catalogs is fully accessible to all users who have completed their profile following their first visit to the site. This information is protected in accordance with our Privacy policy. However, in order to protect the information of the brands available on the platform and to authorize its consultation, we reserve the right to revoke access to users who have completed an inaccurate or fraudulent profile. Please note that a duly completed user profile is required from manufacturers who have agreed to be listed on NETCOM.PARTS.

HOW FREQUENTLY ARE THE CATALOGS BEING UPDATED ON NETCOM?

All available brands on NetCom have the opportunity to refresh their content (vehicle coverage, product sheets, digital content) free of charge three times a year, during the months of January, May and September. For brands that want to keep their content up to date throughout the year, we process their updates within 48 hours and guarantee all other benefits found in Level 2 of our Service Level Agreement (SLA).

WHY SOME BRANDS DO NOT APPEAR IN NETCOM?

There are more than 11,000 active brands in the aftermarket industry, each in a more or less large market. NetCom publishes national brand catalogs as well as private label catalogs. In order for a brand to appear on the platform, it must Onboard for FREE and be able to provide standardized content.

I HAVE FOUND AN ERROR IN ONE OF THE CATALOGS ... WHAT CAN I DO?

Every error found in a catalog will be communicated to the manufacturer if it’s being reported to us. Our Catalog Team manages these errors on a case-by-case basis and monitors them so that they can be resolved as quickly as possible. To report an error, look for the REPORT ERROR button in the header of Steps 2 (Product Selection), Step 3 (Search Result) and the Part Detail and follow the instructions at the top of the page.

HOW CAN I LEARN TO USE NETCOM?

There is currently no online resource to help our users better operate NetCom but we are actively working to make tools available, including tutorials to explain how the platform works.